FAQs

My most frequently asked questions can be found here. If you have an enquiry that isn't listed below drop me a line through the contact form.

Q: How can I purchase your jewellery?

A: The Wild Path Jewellery reflects slow craft - Handcrafted by myself, built with intention using recycled sterling silver. Each collection release is small and consisting of unique pieces. I aim to update my shop monthly and announce the time & date here & on my Instagram, @thewildpathjewellery

All available items are listed here in my shop, if you can't find what your looking for it's likely sold out. I'm always sourcing the best turquoise and designing new pieces, catch a glimpse on instagram to see what's going to hit the shop next.

 

Q: Do you accept customs?

 

A: Very occasionally I will take commissions but I do not keep a waiting list. They will be offered on a first come first serve basis. 

Q: So how do I claim a spot?

A: I will announce customs spots through my email subscriber list. 

Once a limited amount of spots are made available you will be able to stake your claim by responding to the email address given in the newsletter.

So, subscribe to my mailing list to be in the know.

Make sure to check your junk folder.

Q: Can reserve a piece I saw on INSTAGRAM?

A: To keep it fair for everyone, I'm unable to reserve pieces. I do however take note of size/design requests - so make sure you stay in-touch on the Instagram

Q: Do you offer payment plans?

A: Payment plans are made available for pieces 12hrs after the scheduled shop release, on a first come first serve basis - please contact me via the contact form  or DM on Instagram

Payment plans can be discussed as to what works best for you but I require a nonrefundable 20% of the total cost including shipping to reserve the piece. All payments must be made on the agreed date & are nonrefundable.

 

Q: Can you resize a ring?

 

A: Unfortunately, none of my designs can be resized. 

Q: How can I find out my ring size?

A: Your best off popping into your local jewellery shop and asking them to measure your finger(s). This will give you the most reliable result. 

Shipping Info: 

I want to make sure all of my pieces fly off to their new homes safely and that you love them as much as I loved crafting them. If you should have any issues or your order seems a little slow getting to you please contact me. 

Processing time 

Ready to ship items will be posted within 1-3 working Days.

Time frame for custom work will be determined with the customer.  

Shipping Method 

Items are shipped with the Royal Mail - Intl Tracked & Signed or UK Special delivery. You will recieve a tracking code once your item Has been shipped. Estimated delievery times for UK orders: 1pm the next business day.  International: Europe 3-5 working days & Worldwide 5 - 7 working days but on occasion 1-3 Weeks (please contact me for more details on individual countries)

Please be aware the postal service used once the item arrives in your country is out of my control. If you prefer your item to be shipped Insured by a courier this can be arranged at an extra fee, please contact me to enquire. 

Customs and import taxes 

Buyers are responsible for any

customs

and import taxes that may apply.

I am not responsible for delays due to

customs. 

Jewellery + Stone Care:

 

Each piece of 

The Wild Path jewellery

is hand foraged with love, care & made to last from recycled sterling silver & Earth made materials.

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For the Wild Within Your Soul.

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Love me & Wear me often so I can shine but to ensure you protect me It's best to avoid contact with harsh environments, oils/perfumes & don’t use silver polishing compounds, all of these elements may effect oxidised areas and have adverse effects to the look of you piece. Some stones, especially turquoise can be porous so it’s important not to allow them to come into contact with liquids.

Use your polishing cloth if I've been kept in your jewellery box for a while to bring back my sparkle as Sterling silver will tarnish over time when not being worn, to help prevent this I have applied renaissance wax but also while storing your piece try to keep it in an air tight zip lock bag. I also reuse silica bags and add these in your packaging, they absorb moisture so pop it in the zip bag or jewellery box to help keep tarnish away. Occasionally silver can become heavily tarnished even when it’s being worn regularly, this is usually due to hot/humid weather, I recommend buffing it with the supplied polishing cloth daily & store properly (as advised above) at the end of each day. 

If you need to clean me, less is more.. mild soap & water is fine on a soft cloth & dry fully immediately after. Do NOT submerge your gemstone and I advise water only on Turquoise. 

Do NOT wear your jewellery in swimming pools, hot springs, shower or the ocean… 

 

Many of the turquoise stones I work with are natural, these are hard to source and make up a very small portion of the turquoise market, these should be treated with extra special care. Most turquoise will be stabilised this means they have been strengthened and occasional the process can permanently enhance the colour (not to be mistaken with dyed turquoise), your stone will be stabilised unless stated as Natural in the listing. 

 

The more your piece is worn, especially during hands on activities the more it will show signs of what I like to think of us love & history, all held within the metal to be passed on. I do advise removing if your planning on any heavy duty activities, some groves of history we may not want added to our Jewellery. 

 

Feel free to contact me with any questions or if your piece needs a little more tender love and care you can always send it back to me for a polish-up.

Policies & Resources 

Refunds & Returns:

I hope that you love your jewellery as much as I loved crafting it. If you should have any issues with your order please contact me. 

My artisan crafted jewellery will shows signs of the hands that made it, these are not flaws, they make your piece unique and impossible to recreate, the opposite to a mass produced factory manufactured item.

If your purchasing my jewellery you probably know the background behind the piece you were drawn to and its rustic form. I urge you to be accurate in knowing your measurements as my pieces are intended to be sold as non-refundable.

If there are any issues please contact me within: 3 days of delivery and post item back to me within: 7 days of delivery (in it’s originally condition) a refund will be processed once I have received the item.

Refunds are not issued for damage caused by the postal service but repairs will be made.

 

I don't accept cancellations

But please contact me if you have any problems with your order.